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Correction & Grievance Redressal Policy

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This Correction & Grievance Redressal Policy outlines the mechanism adopted by PFC NEWS to address errors, complaints, and grievances related to content published on its digital platforms. PFC NEWS is an independent digital news platform operated by PURVANCHAL FILM CITY PVT. LTD. This policy is framed in accordance with principles of responsible journalism, transparency, and applicable Indian laws, including the Information Technology Act, 2000 and relevant rules.

1. Commitment to Accuracy & Accountability

PFC NEWS is committed to:

  • Publishing accurate, verified, and responsible news

  • Correcting errors promptly and transparently

  • Addressing reader concerns in a fair and structured manner

Unintentional errors may occur despite due diligence. When such errors are identified, PFC NEWS takes corrective action in good faith.

2. Scope of Grievances

Grievances may relate to:

  • Factual inaccuracies or errors in news reports

  • Misrepresentation or misleading headlines

  • Concerns regarding fairness or balance

  • Objectionable or offensive content

  • Alleged defamation or reputational harm

  • Copyright-related concerns

  • Privacy-related complaints

3. Correction Policy

a) Identification of Errors

Errors may be identified through:

  • Internal editorial review

  • Reader feedback

  • Official communication from affected parties

b) Review Process

  • All reported errors are reviewed by the editorial team

  • Relevant facts, sources, and documents are re-examined

  • The decision to correct, update, clarify, or retain content is taken solely by the editorial team

c) Mode of Correction

Depending on the nature of the error:

  • Minor factual errors may be corrected without altering the core story

  • Significant errors may be corrected with a clarification or update note

  • Where necessary, content may be modified, updated, or removed

Corrections are made transparently and without concealment.

4. Right of Response

PFC NEWS recognizes the right of individuals or organizations to respond to allegations or claims made against them.

  • Reasonable opportunity may be provided for response or clarification

  • Responses may be published where editorially appropriate

  • Publication of responses is subject to editorial discretion and relevance

5. Grievance Redressal Mechanism

a) Submission of Grievance

Grievances may be submitted through official communication channels, including:

  • Email

  • Contact forms available on the website

Grievances should include:

  • Name and contact details of the complainant

  • Clear description of the grievance

  • URL(s) of the relevant content

  • Supporting documents or evidence, if any

Anonymous or incomplete complaints may not be entertained.

6. Review & Response Timeline

  • Grievances are acknowledged within a reasonable time

  • Complaints are reviewed diligently by the editorial or compliance team

  • Appropriate action is taken within a reasonable period, subject to complexity

PFC NEWS endeavors to resolve grievances in a timely and responsible manner.

7. Content Removal or Modification

PFC NEWS reserves the right to:

  • Retain content if found compliant with editorial standards and law

  • Modify or update content to improve accuracy or clarity

  • Remove content where legally required or editorially justified

Decisions taken by the editorial team are final.

8. Misuse of Grievance Process

The grievance mechanism shall not be used to:

  • Suppress legitimate journalism

  • Harass journalists or the editorial team

  • Force removal of factually accurate content

Frivolous or malicious complaints may be disregarded.

9. Legal Compliance

PFC NEWS complies with lawful directions, court orders, and statutory requirements.

Nothing in this policy limits the legal rights or remedies available under applicable Indian law.

10. Policy Updates

This Correction & Grievance Redressal Policy may be updated periodically to reflect changes in law, regulatory requirements, or editorial practices.

The updated policy will be made available on the official PFC NEWS website.

11. Contact Information

For corrections or grievances, users may contact:

PFC NEWS – Grievance Redressal Team
Email: info@pfcnews.in (or official contact email)

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PFC NEWS
Unbiased • Accurate • Impactful

Operated by PURVANCHAL FILM CITY PVT. LTD.

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