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Refund Policy

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This Refund Policy governs refunds, cancellations, and disputes related to paid services and digital products offered by PFC NEWS. PFC NEWS is an independent digital news platform operated by PURVANCHAL FILM CITY PVT. LTD. This policy is drafted to ensure legal clarity, consumer transparency, and compliance with applicable Indian laws, payment gateway requirements, and digital commerce best practices.

By making a payment on PFC NEWS, users acknowledge and agree to this Refund Policy.

1. Nature of Products & Services

PFC NEWS primarily offers digital products and services, including but not limited to:

  • e-Papers (daily / weekly editions)

  • e-Magazines (monthly / special editions)

  • Digital subscriptions or memberships (if applicable)

  • Other digital content or services

All such products are delivered electronically and are intangible in nature.

2. No Refund Policy for Digital Products

Due to the nature of digital content:

  • All sales of e-Papers and e-Magazines are final

  • No refunds, cancellations, or exchanges are permitted once the digital product has been delivered, accessed, or downloaded

This policy is in line with standard industry practices for digital publications.

Users are advised to review product descriptions, pricing, and access details carefully before completing a purchase.

3. Subscription Services (If Applicable)

For digital subscriptions or membership plans:

  • Subscription fees are non-refundable once the service period has commenced

  • No partial refunds will be issued for unused subscription periods

  • Subscription benefits remain available until the end of the paid term

4. Exceptions – Technical Failures

Refunds may be considered only in exceptional cases where:

  • Payment is successfully made, but access to the digital product is not provided due to a verified technical failure solely attributable to PFC NEWS

  • Duplicate payments are made due to a system error

In such cases:

  • Users must notify PFC NEWS within a reasonable time

  • Refunds, if approved, will be processed to the original payment method

5. Payment Gateway Issues

Payments on PFC NEWS are processed through secure third-party payment gateways.

  • PFC NEWS is not responsible for delays or failures caused by banks or payment service providers

  • Users are advised to contact their respective banks or payment providers for transaction-related issues

However, genuine issues will be reviewed in coordination with the payment gateway where required.

6. Chargebacks & Disputes

  • Unauthorized chargebacks without prior communication may result in suspension of access

  • PFC NEWS reserves the right to dispute unjustified chargebacks with payment providers

7. Processing of Approved Refunds

Where a refund is approved:

  • Refunds will be processed within a reasonable time

  • Processing time may vary depending on the payment gateway or bank

PFC NEWS does not guarantee exact timelines for credit to user accounts.

8. Policy Against Abuse

Refund requests shall not be used to:

  • Circumvent the no-refund policy

  • Obtain free access to paid digital content

  • Harass or threaten the platform

Frivolous or malicious refund requests may be declined.

9. Governing Law & Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of India.

Any dispute relating to refunds shall be subject to the exclusive jurisdiction of competent courts in India.

10. Updates to Refund Policy

PFC NEWS reserves the right to modify or update this Refund Policy at any time.

The latest version will always be available on the official PFC NEWS website.

11. Contact Information

For refund-related queries, users may contact:

PFC NEWS – Billing & Support Team
Email: info@pfcnews.in (or official support email)

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PFC NEWS
Unbiased • Accurate • Impactful

Operated by PURVANCHAL FILM CITY PVT. LTD.

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